Privacy Policy | Upper Music

Introduction

Upper Music ("we," "our," or "us") is committed to protecting the privacy of all users of our platform at uppermusic.io and dashboard.uppermusic.io (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to your data.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

Information We Collect

We collect information you provide directly to us and information generated through your use of the Service:

Account Information: Name, email address, password, artist/label name, and payment details when you register.
Music Content & Metadata: Audio files, cover artwork, release titles, credits, ISRC codes, and related metadata you submit for distribution.
Financial Data: Bank account or payment method information for royalty disbursements (processed via secure third-party payment providers).
Usage Data: Pages visited, features used, actions taken within the dashboard, IP address, browser type, and device information.
Communications: Messages sent to us via our contact form or support email.

How We Use Your Information

We use the information collected for the following purposes:

To provide, operate, and improve the Upper Music distribution service.
To distribute your music to partner platforms on your behalf.
To process and disburse royalty payments accurately.
To communicate service updates, policy changes, or important account notifications.
To analyze platform usage and improve our dashboard and user experience.
To detect, prevent, and address technical issues, fraud, or policy violations.

Sharing of Information

Upper Music does not sell, rent, or trade your personal information to any third party. We share data only in the following circumstances:

Distribution Partners: Metadata and audio files are shared with DSPs (e.g., Spotify, Apple Music) as required to list your releases.
Payment Processors: Financial data is shared with licensed payment providers to process royalty payouts securely.
Legal Requirements: We may disclose information if required by law, court order, or regulatory authority.
Business Transfers: In the event of a merger or acquisition, user data may be transferred as part of that transaction, with notice provided to affected users.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at support@uppermusic.io. Residual copies may persist in backups for up to 90 days following deletion.

Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), secure server infrastructure, and restricted internal access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the data we hold about you.
The right to request correction of inaccurate data.
The right to request deletion of your personal data.
The right to object to or restrict certain processing.
The right to data portability.
The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at support@uppermusic.io.

Third-Party Links

Our platform may contain links to external websites or services not operated by Upper Music. We are not responsible for the privacy practices of those third parties and recommend reviewing their respective privacy policies.

Children's Privacy

The Upper Music Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

Contact Us

For any privacy-related questions or requests, please contact us at:

Email: support@uppermusic.io
Website: uppermusic.io